Terms & Conditions

CLICKERS ARCHERY TERMS AND CONDITIONS

Placing an order via our website:

Simply browse our website and add your required products to the shopping basket when you have finished shopping click on "Proceed to the CHECKOUT" and follow the instructions given on-screen. After the checkout screen you will be presented with an order confirmation page, please check all details are correct before proceeding to the payment stage, you will be responsible for the cost of resending the parcel if the address you provide is incorrect.

Please note the Terms and Conditions:

1. TAX: Our business is based in England and all prices shown include UK V.A.T. where applicable and are subject to change. During checkout, if you select a delivery address outside of the UK then the VAT will be removed from the order and any Tax/Duty/Customs/handling fees will be calculated and charged by the courier upon import and will be payable by you.

2. Right to refuse: Clickers Archery reserves the right to refuse any order received via our website, whilst every attempt is made to keep our website up-to-date, occasionally mistakes can be made in product listings or prices can require updating. In the scenario where the product you have ordered is unavailable or the price has changed, we will contact you to discuss and confirm any changes that need to be made to your order before proceeding.

3. Operating days/hours: We operate from Tuesday - Saturday 10 am until 6 pm. We dispatch orders from Tuesday - Friday, when all items are in stock. We aim to process and dispatch your order the same day or if that is not possible the next day.

4. Stock levels/dispatch estimates: Whilst our website shows our live stock levels it should be noted these may not always be accurate, as with any business mistakes can be made when stock is booked in/out incorrectly. Because of this stock levels are not guaranteed, if a stock level is incorrect and we are unable to supply an order from stock we will always attempt to inform you asap to inform you of any delays. The dispatch estimates for out-of-stock products are based on the assumption our suppliers have the item(s) in stock, in the scenario that our suppliers are also out of stock then we will contact you to inform you of the delay. Please note the majority of our suppliers are overseas and so shipments are occasionally subject to delays which we have no control over.

5. Payment processing: Our website uses pre-auth payments, this means during checkout your payment method is processed and your bank reserves the funds (it will show as a pending transaction on your account). Your payment method doesn't get charged until we manually process the payment which we have to do within 30 days otherwise the transaction will expire and payment will need to be processed again to take payment.

6. Product images: Product images shown on our website are a representation of the product listed however the product you receive may differ from the image shown, in particular colours may appear differently online than they do in person and often manufacturers may update/change a product without informing us.

7. Ownership of all goods remain with Clickers Archery until the point that they have been paid for in full.

VAT Calculation method 

All of our orders are generated using our web system, our system is connected to our accounts software via an API, all orders generated are sent through to our accounts software and invoices are automatically generated.

We are unable to use the 'line total VAT calculation' method on our web system as this leads to rounding differences in VAT depending on the quantity ordered and therefore the order total wouldn't match the prices listed on our website.

To ensure the invoice amount (including VAT) matches to the VAT inclusive unit prices shown on our website, our system uses the HMRC approved 'per unit method' for calculating VAT. Using this method the VAT is calculated on the unit price (after discount), rounded and then multiplied by the unit quantity.

All vat calculations are made in line with HMRC guidance (vat-guide-notice-700), section 17.5.2 as per their guidelines this calculation method must be applied consistently across all invoices, we are unable to modify the VAT calculation on a per order basis, also our web system doesn't allow for this as the VAT is automatically calculated and can't be modified.

Shipping and Handling:

Generally, most small & low value orders are shipped via Royal Mail. Large, heavy or high-value packages weighing over 1.5 kg will be shipped by courier, the parcel needs to be signed for on delivery. We, therefore, suggest if you know you are going to be out, arrange for the delivery to go to a business or work address, where someone will be able to sign for the parcel.

When signing for deliveries, please thoroughly check the parcel before signing to say it is in good condition. Once a parcel has been signed for as in good condition, we cannot then make a claim on your behalf if there is a problem. If the carrier has an electronic tracking terminal, add the word 'damaged' or 'unseen' after your signature. If it is a paper form and there is no box to indicate a problem, do the same.

The shipping costs shown are estimates for delivery to Mainland UK and are generally enough to cover the cost of carriage when ordering different products together. Our website uses the highest shipping band. For Non-Mainland UK deliveries or orders where the quantity/variety of products combined make a parcel exceed our couriers' weight/size limits, the cost of carriage may exceed the estimated amount. In these situations, we will contact you with the exact carriage cost to ensure you are happy to proceed with the order.

Credit Card Security:

All card payments are taken and processed through Lloyds Cardnet, their secure third-party payment gateway ensures we never process your card details as that is all done on their end, giving you peace of mind that your data is being securly processed.

Warranty:

The warranty period between Clickers and the customer is strictly 12 months from the invoice date, regardless of any warranty replacements.

Privacy Policy:

For our privacy policy please click here.

Returns Policy:

*Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item(*) within 14 days of delivery, if any goods supplied are faulty on arrival then they are also eligible for a full refund.

To cancel this contract, you must contact us for return instructions. Once we have confirmed your return, please package the item(s) securely and send the package to us so that we receive it within 14 working days of the original delivery date and include a note with your name, reason for return and order number .

 Our return address is:

Clickers Distribution, 118 Hellesdon Park Road, Norwich, NR6 5DR

For your protection, we recommend that you use a recorded or insured delivery service, Clickers is not liable for any loss or damage whilst in return transit. Please note that you will be responsible for the costs of returning the goods to us unless we have delivered the item to you in error or if the item is faulty on arrival.

(*) We regret that we cannot accept cancellations of contracts for goods that have been opened, used, installed, packaging defaced or are in a non-re-sellable condition (as new). We also cannot accept refunds on goods that have been customised to your specifications such as arrows or custom sized strings. If you wish to return goods which are in a non re-sellable (as new) condition we may still accept a return however this will be dependent on the condition of the item and will be done at our discretion. Again you will need to contact us to arrange this return, upon the item being returned to us we will assess its condition and provide a refund minus a restocking fee which will vary depending on the condition of the item, this is to allow us to resell the item as an open box / second hand item at a discounted price to due to the condition of the item.

If a product becomes faulty:

All products are carefully selected to be of the best quality, in the unlikely event of a product proving to be faulty, please contact us by email or phone to report the problem. We will then either ask you to return the faulty product to us (for which we will reimburse the cost) or arrange for the collection of the item. We will either repair or replace it with the same or a similar product after consultation with you.