Privacy Policy

CLICKERS ARCHERY PRIVACY POLICY

What this privacy notice covers

Clickers Archery is committed to protecting your personal information. In this notice, references to ‘we’ or ‘us’ means Clickers Archery. This notice explains how we collect and use personal information about you.

Changes to this notice and the way we treat personal information

We may update the terms of this privacy notice at any time, so please do check it from time to time.

We will notify you about significant changes in the way we treat personal information by sending a notice to the email address you have provided to us or by placing a prominent notice on our Website and/ or Social media platforms. By continuing to use our Website you will be deemed to have accepted such changes.

Who we are

Clickers Archery is a private company limited by guarantee our registered company number is 4433345 and our VAT number is GB 750883414

Clickers Archery operates under several brand names including; Archers Paradox, Danage Targets UK and Arrows Archery.

We operate several websites under these brand names.

Our head (and registered) office is:

Clickers Archery Ltd
118 Hellesdon Park Road
Norwich
Norfolk
NR6 5DR

You can contact us by telephone on +44 (0)1603 300490 or by email sales@clickersarchery.co.uk

Information we gather and store

We Store information that is necessary and relevant for the purpose it was intended

Should you place an order with us we will store the following;

Name
Invoice (payment) address
Delivery address(s)
Email address
Telephone number
Proof of age (should the law require us to do so)
Your order history

If you visit us in-store or at our warehouse location(s) we will record your image using CCTV a copy of this is stored for a maximum of 30 calendar days except in extenuating circumstances including but not limited to crime prevention/ evidence for prosecution.

Information we get from your use of our Website(s) and our Social Media platforms.

Each time you visit our Website(s), we may automatically collect certain information. This information includes technical information, such as Internet Protocol (IP) addresses used to connect your computer to the internet, your login information, browser type and version, browser plug-in types and versions, operating system and platform and information relating to what pages you have viewed (e.g. using cookies as described further below)

If you engage with us on any of our Social Media Platforms, we may have access to the information you have chosen to share with us via your settings on said social media platform.

Information about you from third parties.

We work closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, analytics providers, search information providers,) and may receive information about you from them.

How we may use your information

We only use your information for legitimate and lawful reasons and for the purpose it was intended. For example, to fulfil your orders or to respond to any questions or queries you have contacted us with.

We may use your information for a number of purposes including the following:

Compliance with legal, regulatory and corporate governance obligations and good practice
To provide you with information about our work or our activities that you have agreed to receive;
Building profiles

We use profiling and screening techniques to ensure communications are relevant and timely to provide an improved experience for our customers and individuals who we may have a formal relationship with such as clubs. Profiling allows us to evaluate and therefore understand our customers and individuals who we may have a formal relationship with such as clubs using appropriate statistical analysis. We do this because it helps us to make appropriate communications to our customers and those individuals who we have a formal relationship with.

When building a profile, we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications. We may use additional information from third party sources when it is available. Such information is compiled using publicly available data about you, for example, addresses, listed Directorships or typical earnings in a given area.

We do not carry out profiling in relation to children.

Ensure we know how you prefer to be contacted
Keep a record of your relationship with us.

We will use the information we get from your use of our Website and services to:

administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
allow you to participate in interactive features of our service when you choose to do so;
as part of our efforts to keep our Website safe and secure;
measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them; and
any other reasonable purposes, acting always in accordance with the data protection law (as amended from time to time).

We will use the information you give us to:

perform services you have requested (such as providing you with product information or providing you with other information you have asked for);
provide you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about;
notify you about changes to our service
ensure that content from our Website is presented in the most effective manner for you and for your computer; and
any other reasonable purposes of Clickers Archery, acting always in accordance with the data protection law (as amended from time to time).

Marketing

We may contact you for marketing purposes by email if you have agreed to be contacted in this manner.

We may include information from other organisations in these communications.

It is your choice as to whether you want to receive information about our work. If you do not want us to use your personal information in this way, please tick the relevant box situated on the form on which we collect your data.

You may opt-out of our marketing emails at any time by clicking the ‘unsubscribe’ link at the end of our marketing emails.

You can also change any of your contact preferences at any time including telling us that you don’t want us to contact you for marketing purposes by telephone, or by post or email to sales@clickersarchery.co.uk. Should you have a query regarding this please contact one of our staff.

We will not use your information for marketing purposes if you have indicated that you do not wish to be contacted for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Information Sharing and Disclosure

We may share your information with the following selected third parties:

Couriers for the delivery of goods
Analytics and search engine providers that assist us in the improvement and optimisation of Our Site.
Manufacturers for the purposes of warranty registration

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
If Clickers Archery or substantially all of its assets are acquired by a third party, in which case personal data held by it about individuals who have used our services (or attempted to use) will be one of the transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply other agreements; or
to protect the rights, property, or safety of Clickers Archery, our staff, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection. No data outside of EEA.

We require these third parties to comply strictly with our instructions and data protection laws and we will make sure that appropriate controls are in place. We enter into contracts with all of our data processors and regularly monitor their activities to ensure they are complying with our policies and procedures.

We may disclose your personal information to third parties if we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

Keeping your records

We keep records only for as long as required to operate the service in accordance with legal requirements and tax and accounting rules.

We may retain non-identifiable data for statistical purposes for longer than 6 years.

Where we may store your information

The data that we collect from you will be transferred to and stored at Clickers Archery’s registered office, other trading locations and online systems.

By submitting your personal data, you agree to this transfer, storing or processing.

Clickers Archery will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights

You have the right to:

Have any inaccuracies in your data corrected. If you would like to update the details we hold about you other than online, please contact our Data Protection Officer Declan Murphy via telephone, email or by letter.
Request that we delete your personal data, and the right to be forgotten
Object to profiling. Profiling is any automated processing of personal data to evaluate any feature of your behaviour preference or location, including online tracking and behavioural advertising.
Request that we do not process your personal data for marketing purposes.
You have a right to request a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Officer and we will respond within one month, of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.

Changes to this notice and the way we treat personal information

We may update the terms of this privacy notice at any time, so please do check it from time to time.

We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our Website. By continuing to use our Website you will be deemed to have accepted such changes.

Enquires and Complaints

Where possible, please raise all enquires in writing.

If you are unhappy with our work or something that we have done or failed to do, please inform us in writing. Clickers Archery will acknowledge receipt of all complaints and will endeavour to investigate the complaint within 15 working days

All complaints should be sent to:

Clickers Archery Ltd
118 Hellesdon Park Road
Norwich
NR6 5DR

You may also complain directly to the Information Commissioner’s Office if you are concerned with how we are handling your personal information using their online form which can be found here

Changes to this Notice

We may change this Privacy Notice from time to time. If we make any significant changes in the way we treat your personal information we will contact you directly.